Shipping & Delivery
Our shipping policy is truly what sets us apart from every other retailer that offers high-end fireplace tv stands.Â
You'll find that most retailers that sell fireplace tv stands offer LTL shipping (Less-Than-Truckload) for free as their standard shipping method. What this means is that their prices are as low as possible, but the delivery service will generally reflect that.
If you elect to purchase a fireplace tv stand and accept the free LTL shipping offer, on the day of your delivery, you'll need to figure out how to get your new furniture from your curb to its final resting place.
Keep in mind most fireplace tv stands weigh hundreds of pounds and some even weigh thousands! The only thing LTL delivery drivers are required to do is drop the package on the property, which usually means they'll leave it in the most inconvenient place.
We recognize that our customers want low prices AND stellar delivery service. That's why our business model allows for both.
Every Co-Z Fire order includes an inexpensive option for what is called Threshold Delivery Service. This means that instead of dropping your new investment on your curb for you to figure out, our friendly delivery team will take your new furniture all the way inside your first threshold, which usually means inside your front door.Â
Our customers truly appreciate our higher level of service, especially after seeing how much work it usually requires to transport their new fire furniture to their living room for immediate enjoyment. It's simply not worth saving a few dollars for cheap LTL delivery and ending up with a headache on delivery day.
Our Threshold Delivery Service combined with our high-quality products and customer service is what makes Co-Z Fire the #1 online retailer for fireplace tv stands. Let us make the delivery process easy for you!
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HOW MUCH DOES SHIPPING COST?
For all orders over $1,000 we are happy to offer FREEÂ THRESHOLD DELIVERY SERVICE!
For orders under $1,000, you have the options to choose between FREE LTL Shipping or our Threshold Delivery Service for just a flat $95 fee.
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WHEN WILL I RECEIVE MY ORDER?
Once you place an order with us, you’ll immediately be sent an order confirmation email. We generally ship all in-stock orders from our warehouses within 48hrs of receipt and sometimes even faster.
Transit time to the east coast, northeast, southeast and central U.S. is generally 5-8 business days. To the northwest & southwest, transit times are generally 2-4 business days.
Our shipments do require you or someone else to be present for delivery. Additionally, if you select our Threshold Delivery Service, you'll either be given a tracking number or our friendly delivery team will contact you 1-2 days before delivery to schedule your delivery appointment.
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SHIPPING METHODSÂ
Threshold Delivery Service is our standard delivery service available throughout the contiguous U.S. for all orders. Freight shipments are palletized and pretty big! But don’t worry, with Threshold Delivery Service, our delivery team will unload the pallet(s) from our truck and deliver them to your first threshold.
Threshold Delivery Service does not include any unboxing, assembly or removal of packaging or pallets.
White Glove Delivery is available as an additional charge for any order and for orders over $5,000, it is included FREE of charge. All orders shipped via our White Glove Delivery service include removal of packaging and placement in the space or area of your choosing, including inside your home, if desired.
Please note that White Glove Delivery can take 2-5 days longer than our Threshold Delivery Service.
If you have any questions about our White Glove Delivery option, please email us at support@cozfireplacetvstands.com.
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