Customer Service

Thank you for choosing Co-Z Fire!

We want your online shopping experience to be as convenient as possible. The following page provides some information about purchasing on our website that we hope you find useful! If you have any questions, please always feel free to contact us!


Ordering Online

Once you find the product you would like, click the "Add to Cart" button. The website will present you with a screen asking what you would like to do next. Here are the options presented:

• Check Out - This option takes you directly to the checkout process which is the quickest way to get what you want and move on!

• Continue Shopping - Selecting this option closes the window and returns you to the home page.

• View or Update Cart - This option allows you to view all of the items you have added to your cart. Once in the shopping cart, you are able to change quantities, delete products.

You may access your shopping cart at any time by clicking on the view cart icon located in the very top right corner of the website. Please review your order carefully before beginning the checkout process. 

Please be aware that product availability may change and that having items in the cart does not reserve inventory. This applies to all products including special sale items.

Payment Information

When ordering online, your credit card is charged when your order is submitted. We accept Visa, Mastercard, American Express or Discover Card.

Billing and Shipping Addresses

If your Billing Address is different from your Shipping Address, you will be contacted by our Customer Service Team. For your protection, cozfireplacetvstands.com requires that any alternate Shipping Address be listed as an alternate address with your credit card company.

Changes to your Shipping Address must be made at least 48 hours prior to your scheduled delivery date. Any address changes must be verified by a Customer Service Rep before they are confirmed. This may delay your delivery date.

Order Updates and Shipping

Once your order is placed, you should receive a confirmation email of your order. In addition you will receive emails once your order has been shipped and again when it is complete. If you register with our site, you can view all of your order status updates along with shipping and tracking information as soon as it is available. Once your order has shipped, we will email you with shipping and tracking information. For more information regarding shipping methods, please visit our Shipping & Delivery page.

Order Cancellation

If you decide to cancel your order, you may do so for a full refund at any point before your order ships assuming the product you ordered is not made to order (custom). Orders canceled after being shipped will be subject to any incurred shipping charges. If you decide to cancel an order contact us right away to see whether or not your items have been shipped.

Sales Tax

Co-Z Fireplace TV Stands is based in Texas and as a result we are required to collect sales tax for all orders shipped within Texas. If your order is shipped outside of Texas, we are not obligated to collect sales tax at this time. You are responsible for remitting the proper sales or use tax required of your state or jurisdiction for online purchases.